Canada’s suburbs are booming. But can they sustain long-term growth?
Once seen as commuter towns, places like Brampton and Squamish are evolving into economic hubs but face growing pains.
Canada’s push for e-bikes gains speed, but lack of infrastructure leaves some riders behind
E-bikes are making emissions-free transportation more accessible for more Canadians, but questions around infrastructure and access remain.
Canadian cities embrace AI in the face of unprecedented gridlock
As cities around the world grapple with new levels of gridlock, some cities, like Toronto, are looking to big data and AI as a potential solution.
How successful companies meet evolving customer service expectations
Despite new technology, customer service calls and expectations are increasing. I spoke to experts from McKinsey and leaders of award-winning customer service brands in Canada to learn how they’re evolving their practices to keep up.
Companies have work to do to earn trust in AI-powered customer support
Brands are increasingly turning to AI to remove the drudgery from customer service, but data shows customers are not yet on board.
Modular housing gains traction as Canada’s immigration numbers soar
According to a 2023 Desjardins report, Canada needs to increase its housing starts by 50 percent immediately to keep up with surging immigration levels. Yet, current construction rates are unable to meet expected demand, leaving an estimated shortfall of 3.5 million housing units by 2030.
Big data help planners reimagine cities as new work patterns emerge
Around the world, city life is changing. The COVID-19 pandemic pushed office workers into the suburbs and drastically changed how urban centres are used. At the same time, cities are faced with other pressing problems, such as traffic congestion, air pollution, and violence. One way to meet these challenges is through Big Data.
Decentralized social media changes experience for users and advertisers
Some of the world’s biggest social media companies have faced a reckoning in the public forum, and in response, many users have been rethinking their engagement and considering alternatives.
Love it or hate it, AI is changing how companies create content
These days, AI isn’t just a plot point, it’s an intensely practical tool that is transforming entire industries. Among those upended is the creative sector, with tools such as Midjourney, DALL·E 2 and Movio revolutionizing the way digital content is produced.
